Delivery and Returns

1. Nature of the service

BirSitem is a subscription-based website builder: templates, a drag-and-drop editor, hosting, SSL, a site address and, depending on the plan, more pages, your own domain, posts, an online store and team members. No physical goods are sold and nothing is shipped.

2. Delivery

The service is delivered electronically, in your account and on your site:

• Card payments: the plan is activated on your site immediately after the payment is confirmed.
• Bank transfer: the plan is activated once the transfer reaches our account and is approved.
• Domain names included with yearly plans are registered with your choice and approval, within the extension and price limits shown on the site.
• An e-archive invoice is issued for every payment and sent to your registered email address.

3. Right of withdrawal

Under Article 15(1)(ğ) of the Distance Contracts Regulation, there is no right of withdrawal for services performed instantly in electronic form. By completing the payment you request that the service starts immediately and acknowledge that you lose the right of withdrawal. Domain names registered for you cannot be returned or exchanged.

4. Cancellation

You can turn off automatic renewal or cancel your plan at any time from the dashboard. Cancellation takes effect at the end of the paid period; until then all plan features remain available. At the end of the period your site moves to the Free plan and your content is not deleted.

5. Refunds

The fee for a period that has started is not refunded. A refund is made in the following cases:

• If the service is unavailable for more than 72 consecutive hours for reasons attributable to us, a refund proportional to the period of unavailability.
• Duplicate or incorrect charges, in full.

6. How refunds are made

Refund requests can be sent to iletisim@birsitem.com or through https://birsitem.com/en/destek. Approved refunds are made within 14 days at the latest: card payments are refunded to the same card through iyzico, and bank transfers to the IBAN you provide. The time it takes for a card refund to appear on your statement depends on your bank.